Legal & Governance

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), PixelForgeLabx, registered at 5 Square de Clignancourt, 75018 Paris, France, processes personal contact data submitted via our consultation forms exclusively for client communication, project delivery, and statutory tax reporting.

Personal data is processed under the legal basis of contractual necessity (Art. 6(1)(b) GDPR) and legitimate interest (Art. 6(1)(f) GDPR). We collect only the minimum data necessary for service delivery: name, email address, phone number, company affiliation, and project specifications.

We do not sell, rent, or distribute personal information to unauthorized third-party data brokers. Data is securely retained within encrypted EU-hosted cloud infrastructure in compliance with ISO/IEC 27001 standards for a period not exceeding 24 months from the last client interaction, unless a longer retention period is required by applicable law.

You have the right to access, rectify, erase, restrict processing, and port your personal data under Arts. 15-22 GDPR. To exercise these rights, contact our data protection officer at [email protected]. You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) if you believe your data protection rights have been infringed.

All digital services, software deliverables, and engineering advisory packages provided by PixelForgeLabx are governed by explicitly contracted Statements of Work (SOW) executed between the Client and PixelForgeLabx. These Terms of Service apply to all engagements unless superseded by a specific SOW.

Upon complete settlement of all agreed commercial invoices, PixelForgeLabx assigns all worldwide intellectual property rights in the client-specific software deliverables, design tokens, frontend codebases, and digital assets directly to the Client. PixelForgeLabx retains no ongoing license or usage rights over delivered work product.

Project timelines are established in each SOW and are subject to timely client feedback and asset provision. Delays in client response exceeding 14 business days may result in timeline adjustments. All project fees are quoted in USD unless otherwise specified in writing.

PixelForgeLabx shall not be held liable for indirect, incidental, or consequential damages arising from service delivery. Our total aggregate liability shall not exceed the total fees paid by the Client for the specific service giving rise to the claim.

PixelForgeLabx uses strictly necessary functional cookies to ensure secure platform sessions, remember user preferences, and optimize page load performance. These cookies do not track personally identifiable information and are essential for the operation of this website.

We use a single functional cookie (cookie_accepted) stored in your browser's localStorage to persist your cookie consent preference. This cookie does not transmit data to third-party services and is retained until you manually clear your browser data.

No third-party analytics, advertising, or tracking cookies are deployed on this website. We do not use Google Analytics, Facebook Pixel, or any equivalent tracking technology. All telemetry data is processed server-side within our own infrastructure.

By clicking "Ingest Data" on our cookie consent banner, you acknowledge and consent to the use of functional cookies as described herein. You may withdraw consent at any time by clearing your browser's localStorage.

PixelForgeLabx operates on a milestone-based payment structure as defined in each project's Statement of Work. Invoices are issued upon completion of defined milestones and are due within 14 calendar days of issuance.

If a project is cancelled by the Client prior to the commencement of work on a paid milestone, PixelForgeLabx will issue a full refund of the corresponding milestone payment within 10 business days. If cancellation occurs after work has commenced on a milestone, the Client shall be invoiced for work completed to date on a pro-rata basis, with any excess payment refunded within 10 business days.

For the Continuous Observability Retainer service, the Client may terminate the monthly retainer with 30 days' written notice. No refund shall be issued for the current billing period in which notice is given. All outstanding deliverables from the current period shall be completed and delivered.

Refund requests must be submitted in writing to [email protected]. PixelForgeLabx shall process all approved refunds via the original payment method within 10 business days of approval.

Clients enrolled in the Continuous Observability Retainer benefit from our 99.9% uptime availability guarantee and a priority 2-hour technical support response window during standard business hours (Monday-Friday, 09:00-18:00 CET).

SLA credit shall be applied to the Client's account for any verified downtime exceeding 0.1% in a calendar month, calculated as a pro-rata credit against the monthly retainer fee. SLA claims must be submitted within 48 hours of the incident.

These Terms of Service and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the French Republic. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, France.